We are the leading online gourmet food and gift basket retailer. Our other gourmet food companies, www.baconfreak.com and www.cvwine.com deliver the finest wines and gourmet bacon to our many satisfied customers. With our wide selection of gourmet foods, gift baskets and club subscriptions, we are your one-stop gourmet food clubs shop, whether you're shopping for a gift or for your own personal gourmet food stash.
How can I contact a Customer Service Representative? Our gourmet food clubs Customer Service Staff is ready, willing and able to answer your questions any time Monday through Friday, 8:30 a.m. till 5:00 p.m.
For telephone assistance: Simply dial (805) 426-4452 and we will be happy to assist you with placing, tracking, or modifying an order, as well as answering any and all questions that you might have about our products, club memberships, and company policies.
For email assistance: simply submit your inquiry by using the "contact us" page. A Customer Service Representative will respond to your inquiry as soon as possible, either by email or by telephone, whichever you request.
Frequently Asked Questions
To view our complete Shipping, Return, and Exchange Policy Guide, CLICK HERE.
When will my order be shipped?
Orders placed before 3pm PST MON-FRI usually ship same day. Orders placed after the 3pm cutoff will ship the following business day. The exception to this is on orders placed on Thursday or Friday that require refrigeration. These orders will be held over and shipped the following Monday to ensure that your package is not left in some shipping warehouse over the weekend. Alternatively, you may specify a future date for delivery, in which case we will wait to ship until the appropriate time frame.
When you pick the "Standard (5-7 Business Days)" or "Premium (3 - 4 Business Days)" ship methods, the approximate arrival date serves ONLY as an estimation and is not guaranteed by that day. If you would like guaranteed delivery date, you MUST select one of the "2 Day Air", "Overnight", or "Guaranteed on Saturday Delivery" delivery methods.
How will my order be shipped?
We use a variety of shipping methods to ensure your order arrives on time. Depending upon the size of the order we ship First Class Mail, Priority Mail with the USPS, UPS, FedEx or Golden State Overnight in certain areas.
How does the bacon stay fresh while in transit?
All bacon is shipped in the best possible manner to ensure ultimate freshness by utilizing such methods as: (1) dry ice, (2) state of the art "Gel-Packs" and/or (3) specially designed, protective thermal-insulated bubble wrap, (or any combination thereof).
Do you ship to APO and FPO addresses?
Yes. As former army brats and soldiers, we will do whatever it takes to send a package to a soldier. Please be mindful that countries like Iraq will not accept our bacon products because they are pork.
Do you Ship Internationally?
At this time we only ship to the United States.
What States do you currently ship wine to?
Arizona, California, Colorado, Connecticut, Florida, Georgia, Indiana, Iowa, Kansas, Louisiana, Maine Michigan, Minnesota, Missouri, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, South Carolina, Tennessee, Vermont, Virginia, Washington, Washington D.C, Wisconsin and Wyoming.
We do ship to Alaska and Hawaii; however all shipments will have a surcharge to cover the additional costs of shipping. We will automatically add these charges to your order during shipment.
If I am shipping my order as a gift, will the recipient know how much I paid?
We never include any pricing information on any of our packing slips. We only include the items and quantities that were shipped. If your packing slip does not match what you received in your order, please contact Customer Service and we will gladly fix the problem.
How long are your memberships for?
For as long as you'd like! We offer term memberships of 3, 6, 9 and 12 months, which qualify you for additional discounts when you "pre-pay" in advance for your entire membership, or you can simply choose to go month to month, it's totally up to you.
Remember, with no membership fees and no cancellation costs you really can't lose. At gourmetfoodclubs, everyone's a winner and treated like royalty!
What if I want to cancel a club membership?
No problem! There are no membership fees so you can cancel at any time, no questions asked!