GourmetFoodClubs.com Shipping & Return Policies
1) U.S. National Shipping
- 1a) Standard 2-3 Day Delivery
- 1c) UPS 3 Day Select
- 1d) 2 Day Air
- 1e) Next Day Air Saver
2) Tracking Packages
3) Backordered Items
4) Return Policy
5) Return, Refund, and Exchange Process
6) Damaged, Defective, or Loss Claims
7) Cancellation Policies
Standard 2-3 Day Delivery:
- Your package will be shipped to arrive within 3-7 business days. We are unable to guarantee delivery on Saturdays with this method. Shipping cost is based on the total weight amount shipped to each "Ship-To" address within the continental U.S. We do not require a signature at delivery unless your order includes wine.*
UPS 3 Day Select:
- If your order is placed before 3 PM PST during the business week, your package will be shipped to arrive in three business days from the date of the order. If placed after 3PM PST, or your order has been placed during the weekend, your order will be shipped the next business day. We are unable to offer guaranteed delivery on Saturdays or Sundays using this delivery option. We do not require a signature at delivery unless your order includes wine.*
2 Day Air:
- If your order is placed before 3 PM PST during the business week, your package will be shipped to arrive in 2 business days from the date of the order. If placed after 3PM PST, or your order has been placed during the weekend, your order will be shipped the next business day. We are unable to offer guaranteed delivery on Saturdays or Sundays using this delivery option. We do not require a signature at delivery unless your order includes wine.*
Next Day Air Saver:
- If your order is placed before 3 PM PST during the business week, your package will be shipped to arrive in 1 business day from the date of the order. If placed after 3PM PST, or your order has been placed during the weekend, your order will be shipped the next business day. We are unable to offer guaranteed delivery on Saturdays or Sundays using this delivery option. We do not require a signature at delivery unless your order includes wine.*
*Address Correction Fee: If you provide an incorrect or invalid address which results in a fee to us, you will be charged that fee of $10.00- $14.00 depending upon the package.
- Unfortunately at this time, we are unable to ship any items outside of the United States.
When your order has been sent you will receive an email confirming that it has been shipped and will include a UPS, USPS or GSO tracking number. You can track your order directly on www.UPS.com, www.GSO.com or www.USPS.com. Input the appropriate tracking number into their their tracking feature to find out where your order is at any given time.
- Should a package be lost or stolen in transit, we can file a claim with the shipping company it was used with to try and get a second shipment out to you at no additional charge. However, this cannot be done with orders outside the U.S. If there is information from your local post office to show that the package was delivered and you say that you did not receive the package, you will need to contact the appropriate shipping carrier to initiate a claim for the lost package. Once a package has left our facilities, it is the responsibility of the shipping carrier as they are a separate company from our own. We are not responsible for any lost, stolen, or damaged packages during transit.
If you choose to purchase an item that is backordered, we will hold your entire order until the backordered items arrive (normally 1-5 business days). If you require some available items to be sent immediately; and the backordered items to be sent at a later time, please note this in your order if you are willing to pay extra the extra shipping costs to have the items sent now. (There will be no additional shipping costs afterward for the backordered items.) If you do not want to pay an additional shipping fee to receive the available items now, all items in your order will be held until the backordered items are ready to be shipped.
Exchanges and Store credits can only be given for non perishable items within 14 days of the purchase date. There are NO refunds or exchanges of perishable items. The 14 day period begins the date the product has been shipped out. [NOTE: If there is a special circumstance whereby you cannot get your products returned within the 30 days, please be sure to contact us before mailing them back.] Simply mail the products you would like to return back to us (with a note of reason for return enclosed) at our address listed at the bottom of this page. We'll refund your money via charge or check, depending upon how you paid for your order. Returns can be sent for exchange, store credit or refund depending upon your preference. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. You are also responsible for the shipping fee for the returning product.
- For any discrepancy, please report it to us within 48 hours of receipt of product. Otherwise, we will assume that there is no problem with the order. Examples of discrepancy include wrong item, wrong quantity, and/or the package received does not match the order you placed.
- For any return, please contact us or call 805-426-4452.
- Please make sure the item is in its original resalable condition. We are not responsible for the condition of item being changed due to the carrier during the transit or by the customer during their possession.
- For all U.S. domestic online or phone orders; item must be returned within 15 calendar days from the date we shipped it out. For oversea orders, return period is 30 calendar days. (This includes Alaska and Hawaii.)
- For holiday (e.g. Halloween, Christmas, etc.) orders, return period is 30 calendar days for all domestic and oversea orders.*
- We calculate the calendar days based upon the date we shipped out your package to the date you shipped it back.
*The Holiday period dates are specified in the holiday shipping schedule page which is be posted on the website during that current holiday season.
- Approved refunds and exchanges (depending upon available stock) will process within 1 week upon receipt of the returned package.
- For approved refunds, resulting from our error, cost of the item will be refunded.
- For all other approved refunds, only cost of the item will be refunded (You will be charged a 15% restocking fee). Shipping costs (both ways) will not be refunded.
- All approved exchanges will be reshipped for a small fee. Customer will pay for the return shipping and any incurred cost of exchanging (eg. difference of item cost).
- A return label will only be issued when exchange reason was due to our error.
- If a package is returned due to a missing adult signature; it was unclaimed, customer was not at the address or refused the package, we will not reship. The order may only be refunded for the cost of the item, minus a 15% restocking fee. If you still need the items, we can reship them for a fee.
- We are not responsible for any error during transit caused by the shipping carrier. If the shipping carrier agrees to a refund we will process the refund based on their decision.
- Please note; if you return an item that qualified for free shipping, our actual outbound shipping costs will be deducted from your return refund.
- If an item is returned as a result of an incorrect address provided by you, we can reship the product to the correct address at an additional cost to you. (Note there is also a $14.00 fee charged by the carrier.) Returned perishable items are not able to be repackaged and shipped; therefore you will be responsible for the cost of the new product and the new shipping charge.
To return a package: Please read and follow the below Return procedure before sending any package back to us.
Coastal Vineyards, Inc, 5142 N. Commerce Ave. #A, Moorpark, CA 93021
Things to include:
- Complete return/exchange reason on the backside of the invoices.
- Copy of the original invoice
- Telephone number
- Last 4 digits of credit card to be refunded/charged
Package must be returned in its original package or in a plain box. Make sure the merchandise is properly packaged to avoid damage during transit.
Return the package, and email us a tracking number.
We do offer replacement for any damaged, lost, or defective orders as long as the claim is placed within 48 HOURS of the order being received. All damage claims must be reported to us via email through our Contact Us page or within 48 HOURS by phone. Note: Replacements will only be issued if damaged orders or discrepancies can be verified by internal policies that may require you to submit a photo of damaged product.
- Loss claims must be reported to us via email within 14 days from the order date. We will need to file a claim with the carrier. Most often, our delivery carriers (UPS, USPS, GSO) have a signature release waiver on standard - Ground shipment, and will leave packages at their own discretion (front porch, backdoor, neighbor, other secure location, etc.) Wine is excluded as it requires an adult signature. Expedited shipments may require a signature depending on the carrier. Delivery tracking information is provided on all packages. We are not responsible for lost or stolen packages after delivery, but we will gladly assist you in filing a claim and putting a tracer on the package with the delivery carrier for recovery or refund. Refunds will not be given without adequate and confirmed claims.
- Because of the popularity of our products at times we may need to substitute items in certain gift bundles., as we make changes to our inventory based upon discovery of new and unique items, product availability and seasonal difference may vary. Therefore, substitution may be made, but quality will never be compromised.
- GourmetFoodClubs.com reserves the right to substitute products.
- We take pride in our customer service at GourmetFoodClubs.com and this includes not only the quality of our products, but also the speed of our service and shipping. Keeping this in mind, we require that any cancellation be made within 12 hours of order confirmation.
- Any orders not canceled within 12 hours will be subject to a non-refundable handling fee and service charge equal to 25% of the total order.
- The 12 hour cancellation does not apply to orders when same day shipping has been requested. In the case of a same day shipping request, all orders must be canceled within 3 hours of order confirmation or be subject to the same restrictions outlined above. All canceled orders placed with a credit card that have already been processed will be subject to a $6.00 cancellation fee.
For Month Clubs:
Once an item has been shipped, it can not be changed or refunded.
- Your credit card will be charged on the 25th of the month so your monthly package can be sent out to you on the first. Therefore, if you are to cancel your subscription, it must be done so before the 25th of the month. Otherwise you will be charged a cancellation fee.